Brief:
 To design and develop the UI for a queue manangement system at the waiting area for visitors of Kurnia@WGS, an advisory panel for the Malay Muslim community. 

Example of the wireframing done for client.

Step one:

Visitors get a queue number by providing some basic details and selecting the department they wish to visit. A queue number will be displayed on the screen.

Step two:

A physical queue ticket will be printed at the counter and the visitor will receive an SMS text stating the queue number. Another text message will be sent when the number is about to be called.

Step three:

The latest queue number will be flashed in red at the top of the screen. The visitor may now proceed to the cublicle the number is assigned to.

Staff console interface

Behind every cublicle is a tablet with a staff control interface. This will allow the panel member to call for a number in the queue. There is a designated timeframe for each session so as not to hold the queue for too long, and the only way to end the session is to tap on "Rating" to get feedback from the visitor. 